Terms & Conditions
Use of our website and use of our pet sitting, dog walking, pet taxi, or pet concierge service is subject to the following terms and conditions:
You are entering into an agreement with Capital Critter Care Corporation (dba pack&pride) for pet care services. This agreement shall be governed by and construed in accordance with the laws of the state of North Carolina. If any provision of this agreement shall be contrary to the laws of the state of North Carolina or any other applicable law, now or in the future, such provision shall be deemed null and void, but this shall not affect the legality of the remaining provisions of this agreement. This agreement shall be deemed to be modified and amended to comply with applicable law and this agreement shall then be construed in such a way as will best serve the intention of the parties at the time of the execution of this agreement. In any action or proceeding brought to enforce any provision of this agreement or obtain a statutory remedy related to the execution of this agreement, the prevailing party is entitled to recover reasonable attorney’s fees in addition to any other available remedy. This agreement contains the entire agreement and understanding between the parties hereto and supersedes any prior agreements respecting the subject matter hereof. This agreement may be amended only by a writing signed by Client and by a duly authorized representative of Capital Critter Care Corporation.
Capital Critter Care Corporation (“we” or “us”) agrees that is legally authorized to conduct business in North Carolina, carries current liability insurance, and that it will provide pet care services to each client (“you”) in a reliable, trustworthy, and caring manner. You agree that your pets are legally authorized to live in your residence and are properly licensed and vaccinated according to the specific jurisdiction(s) in which you live.
You agree that current fees for our services shall be posted on our website and that all fees are earned upon acceptance of pet sitting reservations and are due prior to the first pet sitting appointment or the first dog walk of each service week (defined as seven consecutive days starting each Monday). You agree to pay Capital Critter Care Corporation 50% of the outstanding reservation balance if you a) cancel any visit less than 48 hours before the scheduled time, or b) cancel holiday visits as defined on our website less than 120 hours before the scheduled time. You agree to pay Capital Critter Care Corporation 100% of the outstanding reservation balance if you a) cancel any visit less than 24 hours before the scheduled time, or b) cancel holiday visits as defined on our website less than 48 hours before the scheduled time.
You agree to pay a fee of $25 for all non-honored checks, credit card chargebacks, debit card chargebacks, PayPal disputes, and Venmo disputes. You agree to pay our costs of collection.
If you are travelling more than 50 miles from your home, you agree to notify your veterinarian that your pet(s) will be under our care. You agree that we may obtain any emergency veterinary care that may be necessary in the course of caring for your pet(s) and you accept responsibility for all charges related to this emergency care. You authorize us to use an alternate veterinarian in the event your specified veterinarian(s) is or are unavailable. We agree to make every effort to contact you prior to obtaining emergency care.
You agree to promptly reimburse us for any veterinarian charges and expenses we incur while getting your pet(s) emergency care. You agree to reimburse us for purchasing food or supplies exclusively for the use of your pet(s). You agree to reimburse us for the cost of parking when we incur parking costs while visiting your home. We agree to provide you with detailed receipts for all expenses for which reimbursement is requested.
You agree that we have no liability for damage or loss to your premises or property unless such damage or loss arises solely from our proven negligence. You agree that we have no liability for injury or death of your pet(s) unless such injury or death arises solely from our proven negligence.
You agree to pay for all medical expenses and damages resulting from injuries or property damage caused by your pet while in our care – including injuries to your pet sitter or dog walker. You agree to indemnify us and hold us harmless in the event of a claim by any third party arising from injury caused by your pet(s).
We're a family-owned small business located in Raleigh and serving most of the surrounding Triangle area.
Book Pet Sitting
Book Dog Walks
Book Dog Grooming
Hours of Operation
Open 365 Days A Year
From 7am to 10pm
3302 Glen Henry Drive
Raleigh, NC 27612