Firstly, we want to thank you for your business. We understand that leaving your pets and your home in the care of a pet sitter can be a scary proposition, so we do our very best to make the process as easy and transparent as possible. Here’s a few things to keep in mind:
We require a completed client agreement, client profile, and pet profile before you leave. Links to complete these documents are sent via email when you make your first booking.
All of our clients and pet sitters are covered by a comprehensive insurance policy. A copy of this policy can be found here.
While you’re gone, we’ll send a report and photo of your pet(s) via email or telephone after each visit, unless requested otherwise.
We require two keys, or an entry code for electronic locks. If you only have one key, we can make an additional key for $8.00. Unless you instruct us otherwise, we will keep your keys for future visits. If you’d like to pickup your keys from our location, there is no charge. If you’d like us to drop off your keys after you arrive home, there is a $10 trip charge.
Payment is due at the first visit for travel clients, and at the start of the service week for dog walk clients. We accept cash, check, credit card, debit card, and Venmo payments. Checks can be made out to “Pack and Pride”.
Tips are always appreciated, but never expected. If you’d like to tip your pet sitter or dog walker (thank you!), please tip directly to them, separately from your pet sitting payment.
For more information, please review our Frequently Asked Questions.
If you’re new to the area, and looking for outstanding companies to do business with, please check our local pet resources page.
What Our Clients Say
“Easy to book, reasonable prices, really care about my pet. Love the client portal where my pet sitter uploads pics and updates of my pet when I’m out of town”
“(Pack&Pride) is very friendly and knowledgeable! I was new to the city and they put any worries I had at ease – always working around any requests I had.”
“Excellent communication. This is such a great, professional system – it gives me 100% peace of mind leaving my babies at home!”
- Holly Springs